Privacy Policy

Effective Date: December 13, 2024

Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use GymPro.AI's website, mobile applications, and related services (collectively, the "Services"). As our platform facilitates your gym membership, this policy also covers how your information is shared with and used by your chosen gym facility. By accessing or using the Services, you agree to the terms outlined in this Privacy Policy.

1. What Personal Data Do We Collect?

We may collect the following types of information:

  • Contact Information: Name, email, telephone number, mobile number for SMS communication, and emergency contact information.
  • Personal Details: Date of birth, gender, fitness preferences, and related information.
  • Account Information: Username, password, account settings, and usage statistics.
  • Financial Data: Payment history and information necessary for processing payments (e.g., credit card details).
  • Device Information: IP address, device type, operating system, and browser type.
  • Location Data: Geolocation data, with your consent, to enhance functionality.

2. How Do We Collect Personal Data?

We collect personal data in the following ways:

2.1 Directly From You

  • When you create an account, book appointments, or engage with GymPro.AI Services.
  • When you contact customer support or provide feedback.

2.2 Automatically Through Your Use of GymPro.AI Services

  • Information such as device identifiers, browser type, and usage patterns.

2.3 From Third Parties

  • Data from social media platforms, public databases, and partners with whom you have an authorized connection.

2.4 Legal Bases for Processing Personal Data

We rely on the following legal bases to collect and process your personal data:

  • Consent: For sending marketing communications and collecting optional information.
  • Performance of a Contract: For providing the GymPro.AI Services you request.
  • Legal Obligation: For compliance with legal requirements, such as tax reporting.
  • Legitimate Interests: For improving our Services, preventing fraud, and ensuring security.

3. Why Do We Retain Personal Data?

We retain personal data for the following purposes:

  • To provide and improve GymPro.AI Services.
  • To comply with legal or regulatory obligations.
  • To enable marketing communications (with your consent).
  • To prevent fraud or misuse of the Services.

3.1 Data Retention Periods

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

  • Financial Records: Although we do not collect any financial records directly, any that we do collect indirectly through your use of Stripe for payment processing may be retained for a minimum of 7 years to comply with tax and accounting requirements.
  • Marketing Data: Retained until you withdraw legal consent via a legally binding request (e.g. GDPR, CCPA, etc).
  • Usage Data: Retained for a minimum of 2 years for analytics and service improvement.

3.2 Marketing Communications

You may opt out of such communications at any time by contacting us at support@gympro.ai or through your account preferences in your account settings page.

4. How Do We Use Personal Data?

We use your personal information to:

  • Deliver GymPro.AI Services and related support.
  • Customize your experience with personalized recommendations.
  • Communicate with you via email, SMS, or push notifications about updates, promotions, and account activity.
  • Conduct analytics and improve GymPro.AI Services.

5. Do We Share Personal Data?

We may share your personal information:

5.1 With Your Gym

As our platform is designed to facilitate gym membership management, we share your personal information with your chosen gym facility:

  • All membership-related information is shared with your gym to enable them to manage your membership and provide services.
  • This includes contact details, membership preferences, payment history, and usage data.
  • Your gym may use this information for:
    • Membership management and billing
    • Communication about classes, schedules, and gym updates
    • Emergency contact purposes
    • Service improvement and personalization
    • Marketing and promotional purposes (subject to your consent)
  • Your gym is required to handle your data in accordance with applicable privacy laws and their own privacy policies.

5.2 With Service Providers

We require all third-party service providers who process your data on our behalf to adhere to strict data protection standards. These providers:

  • Are prohibited from using your data for any purpose other than providing the services we have contracted them for.
  • Must maintain appropriate security measures to protect your data.
  • Are regularly audited to ensure compliance with our privacy and security requirements.

5.3 With Business Partners

  • As part of joint ventures or marketing collaborations, subject to applicable privacy laws.

5.4 In Corporate Transactions

  • If GymPro.AI is involved in a merger, acquisition, or asset sale.

5.5 As Required by Law

  • To comply with legal obligations or respond to lawful requests.

6. Cookies and Online Tracking

We use cookies and similar technologies to:

  • Enhance user experience.
  • Conduct analytics.
  • Deliver targeted advertisements.

You may disable cookies in your browser settings, though this may affect the functionality of the GymPro.AI Services.

7. How Do We Protect Personal Data?

We implement comprehensive security measures to protect your data against unauthorized access, loss, or misuse. These measures include:

  • Data encryption in transit and at rest using industry-standard protocols.
  • Secure server infrastructure with limited access controls.
  • Regular security audits and penetration testing.
  • Employee training on data protection and privacy best practices.
  • Incident response procedures for potential data breaches.
  • Regular backup procedures to prevent data loss.

8. Can Minors Use Our Services?

GymPro.AI Services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children under 13 directly. If we discover that we have inadvertently collected such data, we will promptly delete it. If you believe we may have collected information about a child, please contact us at support@gympro.ai. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.

9. Your Privacy Rights

If you are a resident of California or certain other jurisdictions, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion of your data (subject to exceptions).
  • Opt-Out: Opt-out of targeted advertising or data sales.

To exercise your rights, contact us at support@gympro.ai.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when we post the updated Privacy Policy on our website. Your continued use of GymPro.AI Services constitutes acceptance of the revised policy.

10. About the Company

The Services are provided by The Global Commerce Company LLC, a Minnesota-based entity. All references to "we," "us," or "our" in this Privacy Policy refer to this entity.

For questions about this Privacy Policy or your data, please contact us at:
Email: support@gympro.ai